by Vond Patterson | Oct 28, 2023 | Customer Service
The Importance of Likert Scale in Retail & Hospitality In the ever-competitive landscape of retail and hospitality, understanding customer opinions and preferences is paramount. The Likert Scale, a commonly used survey method, plays a pivotal role in gathering...
by Vond Patterson | Oct 27, 2023 | Customer Service
Employee Engagement and Company Performance in Retail & Hospitality In today’s dynamic business landscape, where competition is fierce and customer expectations are ever-evolving, employee engagement has emerged as a pivotal factor that can significantly...
by Vond Patterson | Oct 27, 2023 | Customer Service
Employee Engagement & Customer Experience in Retail, Restaurant, and Hospitality In the ever-evolving landscape of business, two critical factors stand out as game-changers in the retail, restaurant, and hospitality industries: employee engagement and...
by Vond Patterson | Oct 27, 2023 | Customer Service
The Likert Scale in Retail, Restaurant & Hospitality In the ever-evolving landscape of the retail, restaurant, and hospitality industries, understanding customer opinions and preferences is paramount. This is where the Likert Scale comes into play. But what...
by Vond Patterson | Oct 26, 2023 | Customer Service
Responding to Customer Feedback: A Guide for Success In today’s business world, customer feedback is a valuable asset that can drive product and service enhancements while improving the overall customer experience. But it’s not just about collecting...
