ServiceGuru Blog
Customer service tips, news and product updates
4 reasons getting more customer feedback is important to your business
Are you looking for ways to get more customer feedback in your business? If not you probably should. Are you relying on the 5, 10, or 15 online reviews you got last month? In most businesses less than 5% of customers provide feedback but there are so many benefits...
Webinar: Improve Your Medical Practice’s Customer Service and Online Reviews
Join us for an informative webinar and discussion with experts from Yelp and ServiceGuru. Because our in-person event last month went so well, we've decided to bring it online with a webinar. We'll be providing some great actionable ideas that you can put into place...
Key Takeaways from our Event on April 17th, 2019: How To Improve Customer Service and Online Reviews at Your Medical Practice
We recently held a panel discussion on “How to improve customer service and online reviews at your medical practice”. We had representatives from numerous healthcare organizations from across the Phoenix Metro area attend. It was a great success, and all of them were...
Who should your customers meet first?
Kevin J. Berk, CEO of ServiceGuru, relays a customer service tip he learned from bartaco. In the restaurant business, the manager is often the most invested person working. If you want your customers to have the best possible experience,...
Healthcare Lunch and Learn in Scottsdale, AZ
Join us for an informative and fun lunch and learn and panel discussion on: How to Improve Customer Service and Online Reviews at Your Medical Practice We'll be providing some great actionable ideas that you can put into place at your medical practice. You'll also be...
If you can’t remember the last nice thing you did for someone, you can’t work here!
Kevin J. Berk, CEO of ServiceGuru, describes a customer service tip he learned from Lauren Bailey, co-founder of Upward Projects. Here's a question to ask your employees and candidates to keep customer service top of mind.
Speed Saves Relationships: 3 Steps to Crushing it with Customer Service Online and Through Social Media
Originally published on North Tatum Times When providing customer service, speed saves relationships. The formula is pretty simple. When a customer writes a complaint online, review, tweet, post, etc., don’t ignore them. Respond quickly, every...
Pita Jungle Adds ServiceGuru Kiosks to Improve Restaurant Experience
Arizona-based restaurant group Pita Jungle announces the roll out of ServiceGuru to help track, measure and improve customer service and overall experience. ServiceGuru is a kiosk-based rating and review solution that helps company’s in various industries track,...
Someburros Selects Scottsdale Based ServiceGuru to Measure and Maintain Great Customer Service
Someburros, a regional Sonoran-style Mexican restaurant with locations throughout the Phoenix metro area and Flagstaff, AZ, recently selected ServiceGuru to help the chain measure and maintain great customer service within all of...
Why Customer Service is so Important – Customer Service Statistics
Most business leaders know that customer service and customer experience is often a key competitive advantage. But did you know the statistics and reality behind this? Some Statistics: 86% of consumers have quit doing business with a company because of a bad customer...
Collect More Reviews and Customer Feedback with ServiceGuru
Learn more about ServiceGuru and start collecting a ton of feedback from your customers with our kiosk. Take a few minutes to see the benefits in our brand new video.
Restaurants get a lot more reviews with lobby kiosk – Phoenix Business Journal
A number of restaurants, retailers and other service providers have installed kiosks in their businesses asking for reviews, and hundreds of customers are responding. Phoenix entrepreneur Kevin Berk pivoted his online review system, ServiceGuru, so customers can let a...