ServiceGuru Blog
Customer service tips, news and product updates
DTC Marketing: Engage Your Ideal Customer Demographic
Exploring how to engage your ideal customer by leveraging target demographics.
Key Strategies to Identifying Your Target Demographic
Discover key strategies for precise B2B audience targeting.
What Is the Intersection of CX & Employee Engagement?
ServiceGuru delves into the synergy between customer experience & employee engagement.
What are 5 Point Likert Scales? Unraveling the Insights
Explore practical applications of 5 point Likert scales with ServiceGuru’s in-depth insights.
Discussing the Significance of the Likert Scale for Retail & Hospitality Business
The Importance of Likert Scale in Retail & Hospitality In the ever-competitive landscape of retail and hospitality, understanding customer opinions and preferences is paramount. The Likert Scale, a commonly used survey method, plays a pivotal role in gathering...
The Power of Employee Engagement for Improved Company Performance
Employee Engagement and Company Performance in Retail & Hospitality In today's dynamic business landscape, where competition is fierce and customer expectations are ever-evolving, employee engagement has emerged as a pivotal factor that can significantly influence...
Business Health Dynamics: Employee Engagement & Customer Experience
Employee Engagement & Customer Experience in Retail, Restaurant, and Hospitality In the ever-evolving landscape of business, two critical factors stand out as game-changers in the retail, restaurant, and hospitality industries: employee engagement and...
Understanding the Likert Scale | Firstly, What Is It?
The Likert Scale in Retail, Restaurant & Hospitality In the ever-evolving landscape of the retail, restaurant, and hospitality industries, understanding customer opinions and preferences is paramount. This is where the Likert Scale comes into play. But what...
Unlocking Your CX Success: A How-to Guide for Responding to Customer Feedback
Responding to Customer Feedback: A Guide for Success In today's business world, customer feedback is a valuable asset that can drive product and service enhancements while improving the overall customer experience. But it's not just about collecting feedback—it's how...
4 Reasons A Customer Feedback Solution is More Important to Your Business
Are you looking for ways to get more customer feedback in your business? If not you probably should. Are you relying on the 5, 10, or 15 online reviews you got last month? In most businesses less than 5% of customers provide feedback but there are so many benefits...
Webinar: Improve Your Medical Practice’s Customer Service and Online Reviews
Join us for an informative webinar and discussion with experts from Yelp and ServiceGuru. Because our in-person event last month went so well, we've decided to bring it online with a webinar. We'll be providing some great actionable ideas that you can put into place...
April 2019 Event Highlights: Improving Customer Service and Online Reviews for Medical Practices
We recently held a panel discussion on “How to improve customer service and online reviews at your medical practice”. We had representatives from numerous healthcare organizations from across the Phoenix Metro area attend. It was a great success, and all of them were...
Who should your customers meet first?
Kevin J. Berk, CEO of ServiceGuru, relays a customer service tip he learned from bartaco. In the restaurant business, the manager is often the most invested person working. If you want your customers to have the best possible experience,...
Healthcare Lunch and Learn in Scottsdale, AZ
Join us for an informative and fun lunch and learn and panel discussion on: How to Improve Customer Service and Online Reviews at Your Medical Practice We'll be providing some great actionable ideas that you can put into place at your medical practice. You'll also be...
If you can’t remember the last nice thing you did for someone, you can’t work here!
Kevin J. Berk, CEO of ServiceGuru, describes a customer service tip he learned from Lauren Bailey, co-founder of Upward Projects. Here's a question to ask your employees and candidates to keep customer service top of...
3 Steps to Crushing it with Customer Service Online & Through Social Media
Explore the power of speed in online customer service with ServiceGuru’s insights. Kevin Berk’s expert advice unveils how prompt responses on social media can significantly enhance customer loyalty and brand advocacy.
Pita Jungle Adds ServiceGuru Kiosks to Improve Restaurant Experience
Arizona-based restaurant group Pita Jungle announces the roll out of ServiceGuru to help track, measure and improve customer service and overall experience. ServiceGuru is a kiosk-based rating and review solution that helps company’s in various industries track,...
Someburros Selects Scottsdale Based ServiceGuru to Measure and Maintain Great Customer Service
Someburros, a regional Sonoran-style Mexican restaurant with locations throughout the Phoenix metro area and Flagstaff, AZ, recently selected ServiceGuru to help the chain measure and maintain great customer service within all of...