Are you looking for ways to get more customer feedback in your business? If not you probably should. Are you relying on the 5, 10, or 15 online reviews you got last month? In most businesses less than 5% of customers provide feedback but there are so many benefits...
Join us for an informative webinar and discussion with experts from Yelp and ServiceGuru. Because our in-person event last month went so well, we’ve decided to bring it online with a webinar. We’ll be providing some great actionable ideas that you can put...
We recently held a panel discussion on “How to improve customer service and online reviews at your medical practice”. We had representatives from numerous healthcare organizations from across the Phoenix Metro area attend. It was a great success, and all of them were...
Kevin J. Berk, CEO of ServiceGuru, relays a customer service tip he learned from bartaco. In the restaurant business, the manager is often the most invested person working. If you want your customers to have the best possible experience, who should they meet...
Kevin J. Berk, CEO of ServiceGuru, describes a customer service tip he learned from Lauren Bailey, co-founder of Upward Projects. Here’s a question to ask your employees and candidates to keep customer service top of...
Originally published on North Tatum Times When providing customer service, speed saves relationships. The formula is pretty simple. When a customer writes a complaint online, review, tweet, post, etc., don’t ignore them. Respond quickly, every...
