50x more patient reviews than other methods.
The in-office kiosk naturally gets high engagement because it’s in front of your patients when they’re thinking about you. We went further to design a process that was super fast and easy to use.
Measure patient service at the staff/provider level.
You can’t manage what you don’t measure. The ServiceGuru kiosk produces customer service data that is more representative (because of the amount you get) and actionable (because of the questions we ask). You’ll understand why your customers feel a certain way and how to improve your service.
Understand your patients.
We use questions to understand not only how your customers feel (1 to 5 stars) but why they feel that way. They review your employees and can assign attributes like knowledgeable, friendly, professional, etc.
Immediate notifications to resolve problems fast.
When your customer leaves a negative review on the ServiceGuru kiosk, you’ll receive an email with “IMPORTANT” in the subject line so you can take immediate action to resolve the problem before it hits the internet.
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