Let your employees take ownership of their customer service career.
Motivate employees to deliver outstanding customer service
The Service Resume® is a weekly report detailing an individual employee’s reviews and ratings. It’s direct feedback from customers that lets the employee know how they’re doing. The report is emailed to the employee and can track their customer service throughout their career. Because customer reviews are overwhelmingly positive with ServiceGuru, good practices are encouraged with positive reinforcement directly from customers.
Hire with confidence
Imagine hiring a new server for your restaurant. When you look at their resume you can see where they worked and perhaps what they did, but there’s no way to know how well they did it.
Recommendations and letters of reference can be biased and unreliable, but aggregated feedback from customers will show how you what kind of a customer service professional they are.
Weekly recognition and feedback
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