ServiceGuru was recently recognized by FinancesOnline for its easy to use customer service rating platform. FinancesOnline conducted an in-depth review of our platform recognizing us with the Great User Experience award for 2018.

Seen as one of the most trusted websites for SaaS platforms and customer service research, FinancesOnline boasts over two million monthly visitors and over 5,000 reviews in its database. Their articles and software reviews assist businesses in overcoming their hurdles of finding the right tools for smoother and more efficient work operations.

Among the key quality standards to be eligible for FinancesOnline’s Great User Experience award include intuitive design and interface as well as ease-of-use. FinancesOnline thoroughly discussed this in their ServiceGuru overview. Among the highlights are the following:

  • ServiceGuru provides businesses with a fast and easy way for to collect service feedback from their customers at the store and employee level.
  • The kiosk can be deployed in any business with foot traffic including retail, healthcare, restaurants and hotels.
  • It provides users with “total feedback control” by storing reviews privately and reducing negative online reviews. Alternatively, select reviews can be published online for marketing purposes.
  • Customer feedback is aggregated into actionable reports that can help businesses easily identify the top employees for awarding of incentives.

ServiceGuru also ranked highly in FinancesOnline’s FinancesOnline.com study on the top customer support systems and garnered the Rising Star award for 2018. The award given to SaaS newcomers that are quickly finding its footing in the market and have resonated well with customers.

You can read the full review on FinancesOnline. If you’ve been using our software, please leave a user review on their website so we can hear your thoughts about ServiceGuru.