8 Months. 8 Locations
ServiceGuru Reviews
Survey Questions Answered
New Email Addresses
For future marketing opportunities.
%
Increase in Reviews Posted to Google
%
Higher Ratings on Google
Someburros Case Study
Solution
Someburros is a fast casual Mexican food concept with 8 locations (soon to be 9). Customer service has been a priority for the business since its founding in 1986. They did not have a way to measure customer service and consolidate customer feedback across their growing number of locations.
ServiceGuru empowered Someburros to listen to significantly more of their guests, make sense of that feedback, and encourage their guests to share their experience online. Being able to recognize employees on the individual level underscores their commitment to their outstanding customer service. Recognition is the #1 factor in job satisfaction and happy employees create happy customers.
Results
- 51,278 ServiceGuru reviews. That’s 801 reviews per location per month.
- 31,278 survey questions answered. That’s 488 survey questions per location per month.
- 1600+ emails collected for future marketing opportunities
- +5% increase in their Google rating.
- +55% increase in the number of reviews posted to Google.
“We immediately recognized how ServiceGuru could help us to maintain our commitment to providing a great customer experience within our restaurants.”
Customer Profile
- Fast-casual Mexican Food Concept
- 8 Locations (Soon to be 9)
- 144 FOH Employees
