Each week we send a weekly performance report. This report provided valuable information about the performance of each store including:

  • Number of store reviews
  • Number of employee ratings
  • Attributes selected
  • Top 5 and bottom 5 performing employees
  • Weekly comparison report (This week vs last week)
  • 4 week trend (Number of reviews and overall rating)

Sharing Your Report

We developed this report in a printable format so you can share it with your employees. We encourage the following:

  • Print and post your report somewhere that employees will see it.
  • Need to complete….

Report Sample

Reading Your Report

View this video to learn how to read your report and hear some tips and tricks on how to use the report to improve or maintain your current customer service.

INSERT VIDEO HERE (Kevin to record?)

Report Feedback

We are constantly looking for ways to improve reports and data we collect and share with you. If you have any ideas on how we could improve this report or the data contained within the report, please let us know by emailing us at info@serviceguru.com.